I have used your product for several months now, and though it has been useful in many ways, the issues I have had have made it too much of a headache to be worth continuing.
I feel I owe you at least the courtesy of explaining the issues, which aside from minor bugs that you have been good at cleaning up over time, are two major things.
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There is no way to set a time window for the automatic break function, so that every time my work period is over, I either have to completely disable the program, or dig up the emergency password I have placed in a very inconvenient location to prevent me from using it too easily. If I do disable the program, it prevents me from benefiting from the useful shutdown timer to regulate my sleep schedule.
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Randomly and without any commonalities that I can detect, the program will simply stop accepting the correct password when I attempt to disable the automatic break. And to be clear, I am 100% sure this is not a case of accidentally putting in the password wrong. This issue lasts for exactly one break period, after which it resumes accepting the exact same password, until a random later time when it happens again.
This has twice caused me to have issues with online sessions where I had forgotten to end the program and the computer locked up without a way to disable it until the break was over.
IF these issues are addressed, I will consider resuming my subscription, but until then, I feel the program causes more frustration for me than it solves.
That being said, I do appreciate what you are trying to do and I wish you and your company the best of luck.