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Goodbye - Printable Version

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Goodbye - Caraamon - 06-26-2020

I have used your product for several months now, and though it has been useful in many ways, the issues I have had have made it too much of a headache to be worth continuing.

I feel I owe you at least the courtesy of explaining the issues, which aside from minor bugs that you have been good at cleaning up over time, are two major things.


1) There is no way to set a time window for the automatic break function, so that every time my work period is over, I either have to completely disable the program, or dig up the emergency password I have placed in a very inconvenient location to prevent me from using it too easily. If I do disable the program, it prevents me from benefiting from the useful shutdown timer to regulate my sleep schedule.

2) Randomly and without any commonalities that I can detect, the program will simply stop accepting the correct password when I attempt to disable the automatic break. And to be clear, I am 100% sure this is not a case of accidentally putting in the password wrong. This issue lasts for exactly one break period, after which it resumes accepting the exact same password, until a random later time when it happens again.

This has twice caused me to have issues with online sessions where I had forgotten to end the program and the computer locked up without a way to disable it until the break was over.


IF these issues are addressed, I will consider resuming my subscription, but until then, I feel the program causes more frustration for me than it solves.

That being said, I do appreciate what you are trying to do and I wish you and your company the best of luck.